Rain Policy: Enchanted Airlie is a rain or shine event. If you choose not to attend on your designated date and time you will forfeit your ticket.
Cancellation Policy: it is extremely unlikely that we would ever cancel an event, however, we reserve the right to cancel if the weather presents severe or dangerous conditions to guests. Heavy rain and cold temperatures would NOT be cause for cancellation. Cancellation decisions will typically not be made until the day of the event by 4pm. If we have not cancelled the event and you chose not to attend on your designated date and time, then you will forfeit your ticket. In the event of a cancellation, we will email all ticketed guests, as well as, post to our website, facebook, twitter and edit our outgoing voicemail message. If you do not see an obvious cancellation post on any of these avenues then we have NOT canceled. All event dates are final and we will not reschedule canceled dates.
Exchanges & refund requests are not guaranteed and cannot be made after the ticket date has past. Refund & exchange requests must be made 24-hours in advance of your scheduled date. No exchange requests will be honored once advertised as sold out. Please read below for REFUND policy.
- Purchased ticket refund requests- Please CLICK HERE to fill out form or call 1-919-653-0443 OR 1-800-514-3849. Refund & exchange requests must be submitted at least 24hrs prior to your show time and online ticket fees will not be refunded ($3.70 per ticket).