2021 Ticket Sale Dates will be announced soon. Prepare for an October date. Please note: If you JOIN as a NEW MEMBER after October 30th, you are not guaranteed a ticket for Enchanted Airlie that calendar year due to rapid ticket sales. All ticketing will be done ONLINE in 2020. There will be no tickets reserved or sold onsite, by phone or at the gate. Tickets must be pre-purchased. An online convenience fee will apply.

Tickets are sold by vehicle and includes onsite parking & admission for everyone in your vehicle. You will only need to purchase one carload or XL Van pass per vehicle. All parking is onsite- no walk-ins or bicycles are permitted.

Carload Ticket $30* | Car, Standard Truck, SUV & Mini Van– Ticket includes onsite parking and admission for all passengers in your vehicle.  All guests must arrive in the same vehicle.

XL Van Ticket $55* | 12-15 Passenger Van or Sprinter Van-  Ticket includes onsite parking and admission for all passengers.  All guests must arrive in the same vehicle.

Large Vehicles | Limo or Mini-Bus contact Airlie Gardens for special reservations:  910-798-7700 airlieinfo@nhcgov.com.

*Plus service fee

To ensure parking is available for all guests, you must adhere to your ticket date and time. If you choose to arrive early, we can not guarantee admission or parking will be available until your reserved ticket time. Guests must leave by the ending time on their ticket. Any guests staying past the time indicated on their tickets may be subject to an additional ticketing fee.

5:30pm ticket holders may arrive no earlier than 5:15pm & no later than 6pm. You must exit by 6:30pm

6:30pm ticket holders may arrive no earlier than 6:15pm & no later than 7pm. You must exit by 7:30pm.

7:30pm ticket holders may arrive no earlier than 7:15pm & no later than 8pm. You must exit by 8:30pm.

8:30pm ticket holders may arrive no earlier than 8:15pm & no later than 9pm. You must exit by 9:30pm.

Yes, Santa will be here each evening from 5pm-9pm. He is located in the main building’s classroom area. There is no extra fee to see Santa & you may take your own photos of the visit. We do not offer any professional photo packages. Santa does his best to spend time with each child, so please plan accordingly and be prepared to wait in line.

The tour is wheelchair, walker & stroller accessible. Please note, the tour is a 1/2 mile. Wheelchairs are available for check out on a first come, first serve basis. There is no charge to check out a wheelchair; however, you will be asked to leave an ID. We do not run visitor trams for Enchanted Airlie.

Rain Policy: Enchanted Airlie is a rain or shine event. If you choose not to attend on your designated date and time you will forfeit your ticket.

Cancellation Policy: it is extremely unlikely that we would ever cancel an event, however, we reserve the right to cancel if the weather presents severe or dangerous conditions to guests. Heavy rain and cold temperatures would NOT be cause for cancellation. Cancellation decisions will typically not be made until the day of the event by 4pm. If we have not cancelled the event and you chose not to attend on your designated date and time, then you will forfeit your ticket. In the event of a cancellation, we will email all ticketed guests, as well as, post to our website, facebook, twitter and edit our outgoing voicemail message. If you do not see an obvious cancellation post on any of these avenues then we have NOT canceled. All event dates are final and we will not reschedule canceled dates.

Exchanges & refund requests are not guaranteed and cannot be made after the ticket date has past. Refund & exchange requests must be made 24-hours in advance of your scheduled date. No exchange requests will be honored once advertised as sold out. Please read below for REFUND policy.

• Purchased ticket refund requests- Please CLICK HERE to fill out form or call 1-919-653-0443 OR 1-800-514-3849. Refund & exchange requests must be submitted at least 24hrs prior to your show time and online ticket fees will not be refunded ($3.70 per ticket).

Exchange date & refund requests are not guaranteed and cannot be made after the ticket time & date have past.  Exchange & refund requests must be submitted at least 24hrs prior to your show time and are subject to a $5 exchange/refund fee. If you choose not to attend on your specified date and time, you will forfeit your ticket.

• Purchased tickets exchange & refund requests – Please CLICK HERE to fill out form or call 1-919-653-0443 OR 1-800-514-3849
• Member tickets exchange requests – CLICK HERE to fill out form or call 910-798-7717 to reach a representative or to leave a voicemail.

Pets of any kind are prohibited.